The soft collection practice includes informing the debtor about the need to pay their liability. The soft collection thus includes personal communication, and is frequently addressed with the aid of a comprehensively set reminder system. The service can take form of either a phone conversation, or automated SMS or e-mail messages.
We have our own call centre and automated information system, used for contacting debtors. We primarily give preference to direct contact between our employees and debtors. Thanks to the fair and yet consistent procedure, our employees achieve very good results, which often outperform the automated solution of reminders.